30 June 2019
“StratosMedia Services” include our:
- Downloadable Products
but does not include:
- Third party products. These are third party products or services that you may choose to integrate with StratosMedia product or services, such as third party Add-Ons and Google Docs integration. You should always review the policies of third party products and services to make sure you are comfortable with the ways in which they collect and use your information.
A “Device” is any computer used to access the StratosMedia Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.
Unless otherwise stated, our Downloadable Products are treated the same for the purposes of this document.
Add-On: Third Party services which are used by you that Stratosmedia may be required to connect to or utilize to maintain your data
StratosMedia Services: StratosMedia Websites and Downloadable Products.
Content: any information or data that you upload, submit, post, create, transmit, store or display in the StratosMedia Service.
Downloadable Products: StratosMedia’s downloadable software products and mobile applications, including Add-ons created by StratosMedia, that are installed by customers on an infrastructure of their choice. Downloadable Products do not include Add-Ons created by third parties, even when they are accessed through app.stratosmedia.com or stratosmedia.com
Personal Information: information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.
Websites: StratosMedia’s websites, including but not limited to stratosmedia.com, app.stratosmedia.com, and any related websites, sub-domains and pages.”
Information you provide to us
We collect the following information:
Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include (“passively-collected Personal Information”).
Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the StratosMedia Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with a StratosMedia Service product could be submitted to our Support Services. Any information, including Personal Information, that you submit to our Websites.
Information we collect from your use of StratosMedia Services
Web Logs: As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Products. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. In the case of our Products, the URLs you accessed (and therefore included in our log files) include usernames as well as elements of Content (such as StratosMedia Player names and scene names, channel names, project names, project keys, status names) as necessary for the Product to perform the requested operations. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve StratosMedia Services for individual customers.
Analytics Information from Website and Products: We collect analytics information when you use our Websites and Products to help us improve our products and services. With Products, this analytics information consists of the feature and function of the StratosMedia Service being used and domain name, the internal un identifiable user Id and IP address of the individual who is using the feature or function, the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the StratosMedia Services are being affected.
The user system identifier, the action performed, and any system generated errors or outcomes that occurred. This may be used to identify issues with the Service or used to monitor feature requests.
As shown in the examples above, the analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Information or sensitive business information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in an StratosMedia Service.
Google Analytics is not used in our service and is only applicable to public face parts of our sites.
Analytics Information Derived from Content. Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. “Usage Data” is aggregated data about a group or category of services, features or users that does not contain Personal Information. For example, we may query Content to determine the most common types of workflows that users use (e.g. what percentage of all instances use a particular feature or function of the application?) by searching for the most common derived command names, or we may query Content to determine the most popular features and functions in order to better understand the composition of our user base.
Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a by-product of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.
Analytics Information from Downloadable Products: We collect analytics information when you use our Downloadable Products to help us improve our products and services. Our Downloadable Products contain a feature that sends information about the technical operation of the Downloadable Products on your systems (“System Information”) to us. System Information includes information about (a) the player environment in which the Downloadable Product is operating: OS type and version, CPU type, RAM allocation, language and locale settings, location, display types, if data services are used – database type and version, and disk utilization, as well as (b) client device specifications (e.g. screen resolution, OS version, device type, etc.). In addition, we collect analytics information from Downloadable Products that is a subset of the analytics information described above for Websites and Products. As with Websites and Products, the analytics information we collect includes elements of Content related to the function the user is performing, but with an important caveat. With the Downloadable Products, the product will send usage and statistics back to the StratosMedia Service, based on content playing time and location, as well as any user side interaction, such as kiosk activity.
Installer Analytics, Software Updates & License Information from Downloadable Products: During the installation of our Downloadable Products, the installer sends analytics information to StratosMedia to allow us to understand where in the installation process users are experiencing trouble or dropping out. Our Downloadable Products also communicate with StratosMedia servers for licensing purposes, as well as to check for updates, patches. Examples of information we collect for these purposes include the name and version of the Downloadable Product and the server ID, Application Key, and IP address of the customer instance.
Information we collect from other sources
How we use Information we collect
General Uses. We use the information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:
- Provide, operate, maintain, improve, and promote StratosMedia Services;
- Enable you to access and use Stratosmedia Services, including uploading, downloading, collaborating on and sharing Content;
- Process and complete transactions, and send you related information, including purchase confirmations and invoices;
- Communicate with you, including responding to your comments, questions, and requests; providing customer service and support; providing you with information about services, features, surveys, newsletters, offers, promotions, contests and events; providing other news or information about us and our select partners; and sending you technical notices, updates, security alerts, and support and administrative messages. Generally, you have the ability to opt out of receiving any promotional communications as described below under “Your Choices”;
- Monitor and analyze trends, usage, and activities in connection with StratosMedia Services and for marketing or advertising purposes;
- Investigate and prevent fraudulent transactions, unauthorized access to StratosMedia Services, and other illegal activities;
- Personalize StratosMedia Services, including by providing content, features, or advertisements that match your interests and preferences;
- Enable you to communicate, collaborate, and share Content with users you designate; and
- For other purposes about which we notify you.
Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose.
Compiling aggregate analytics information: Because our Products and Downloadable Products may be used in many environments, we make extensive use of analytics information (including log and configuration data) to understand how our products are being configured and used, how they can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data (as defined above) from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the Websites and Products.
Information sharing and disclosure
We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.
Your use: When you use StratosMedia Services, Content you provide will be displayed back to you. Certain features of StratosMedia Services allow you to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you make public.
Collaboration: As a natural result of using Stratosmedia Services, you may create Content and grant permission to other StratosMedia users to access it for the purposes of collaboration. Some of the collaboration features of StratosMedia Services display your profile information, including Personal Information included in your profile, to users with whom you have shared your Content. Where this information is sensitive, we urge you to use the various security and privacy features of the StratosMedia Services to limit those who can access such information.
Access by your system administrator: You should be aware that the administrator of your instance of StratosMedia Services may be able to:
- access information in and about your StratosMedia Services account;
- disclose, restrict, or access information that you have provided or that is made available to you when using your StratosMedia Services account, including your Content; and
- control how your StratosMedia Services account may be accessed or deleted.
Service Providers, Business Partners and Others: We work with third party service providers to provide payment processing. These third parties may have access to or process your Information as part of providing those services for us.
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of StratosMedia’s products and services, (d) to protect StratosMedia, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Business Transfers: We may share or transfer your information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Aggregated or Anonymized Data: We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.
With Your Consent. We will share your personal information with third parties when we have your consent to do so.
Information we do not share
We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.
Data storage, transfer and security
StratosMedia hosts data on its own infrastructure in countries including the United States, Australia, Singapore and Europe. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any passively-collected Personal Information you choose to store in Websites or Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of a Website or Product, the data is encrypted using industry standard SSL (HTTPS).
You may opt out of receiving promotional communications from StratosMedia by using the unsubscribe link within each email, or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding StratosMedia’s Services.
You may be able to opt out of receiving personalized advertisements from companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit:http://www.aboutads.info and http://www.networkadvertising.org/choices/.
Accessing and updating your information
You can access and amend some of the information we keep about you through your account settings.
Compliance with privacy laws and regulations
You agree not to use the StratosMedia Services in a manner that would violate laws protecting an individual’s privacy rights, health or financial data, including the Health Insurance Portability and Accountability Act of 1996 as amended (HIPAA) and the Gramm-Leach-Bliley Act and its implementing regulations, the Privacy Rule and the Safeguards Rule.
Our policy towards children
StratosMedia Services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to Australia, Singapore and the United States to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.
In submitting a Ticket via helpdesk you are granting permission for StratosMedia support team to access your account in order to troubleshoot any issues.